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The Arab governments should make a concerted move towards offering a variety of electronic services to their citizens which would guarantee a smooth transition to e-government, according to Salem Al Shair, director of e-services, Dubai e-government.
Al Shair spoke at the e-Jordan conference yesterday, being held in Amman.
Al Shair emphasized the need to transform existing means of communication between the government and citizens to more electronic methods in order to ensure speedy and efficient delivery of services.
Al Shair detailed the Dubai e-government experience in his presentation entitled, 'Delivering Customer Centric Services through Efficient Use of Technology'.
Al Shair highlighted the concept behind the Dubai e-government and shared the progress made in its implementation with technology and educational experts and decision-makers of the Jordanian government.
"The increased penetration of the Internet in the region has made it necessary for government and private sector organizations to automate their systems and provide more services through the Internet.
In this fast-paced information era, it is imperative that government departments invest in modern technological infrastructures and contemporary communication strategies in order to keep pace with the development in the developed world and compete with them on their own terms," said Al Shair.
Dr. Fawaz Zu'bi, Minister of Information and Communication Technology in Jordan, Talal Abu-Ghazaleh, United Nations Information and Communication Technical Task Force (UN ICT TF), Pierre Mattei, Chief Executive, Jordan Telecom and Prof. Amin Mahmoud, President, Al Ahliyya Amman University, Jordan also spoke at the conference.
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